The West Hotel & Spa

The West Hotel & Spa is a fantastic choice for travelers looking for a comfortable and welcoming stay in Hanoi. The rooms are clean, offering a peaceful retreat after a day of exploring the bustling city. What truly sets The West Hotel & Spa apart is its exceptional staff. From the moment you arrive, the team goes out of their way to ensure you feel at home. Warm, attentive, and incredibly helpful, the staff consistently deliver above-and-beyond service — whether it's offering local tips, assisting with bookings, or simply greeting you with a smile. The location is also ideal, with many popular attractions within walking distance. Breakfast satisfying, with a good range of options. Overall, The West Hotel & Spa is a good choice for its comfort, location, and especially its outstanding staff who make every guest feel truly cared for.

Great location, lovely breakfast, very comfortable and amazing staff. Really enjoyed our stay @ The West Hotel and Spa. Special shout out to Chloe and Lyn at Reception who are so professional and were so amazing in looking after our every need. They were a highlight of our stay. Mike the manager was in contact directly after our booking and ensured we were taken care of from the moment we landed at the airport to check out. We have already rebooked for three nights prior to leaving Vietnam. Great time, amazing staff and looking forward to staying again very soon 😃

This property is in an exceptional location, right in the Old Quarter and you step outside the door on a Fri or Sat night right into the market. The staff were exceptional and could not do enough to help. The owner organised all of our trip details for Ha long Bay and the cruise was brilliant. Whilst there I fell ill with a bug and the staff were so helpful and caring. We had our laundry done there and it was returned to our room whilst we were out for the day. On our last day we had to leave early for the airport but they let us have an early breakfast and even packed some sandwiches for us to take to the airport.

The location was fantastic, right in the heart of the Old Quarter - surrounded by shopping, restaurants and very close to the markets. The room was very comfortable, the bed large with nice linens and the bathroom clean and bright. The desk staff in the lobby were so gracious and friendly and they served us a welcome drink when we arrived as we got checked in which we appreciated as we were hot and travel weary. The breakfast was nice, several continental type options as well as cooked selections, both Western (eggs) and Vietnamese (Pho).

Wonderful location, central to everything. We were in the middle of Old Quarter and right by the Hoan Kiem lake (3min walk) so all the lively festivities were within walking distance from us, if not right outside the building. On the weekend, there's a night market too that was happening right outside in front of the hotel. With all that, and we stayed here the night that Vietnam won their soccer match against Thailand so everybody was celebrating on the streets, so you'd think it'd be too noisy to sleep. But our room was pretty quiet and we didn't have any noise issue! It was actually really fun seeing the locals celebrating. Our room was really nice and clean, with good use of space. The property has an elevator which was great for moving all of our luggage in and out. All the staff were super helpful and friendly. The complimentary breakfast was delicious (really recommend trying the egg rolls). They even had pho as well if you ask. Overall, an exceptional stay and we'd definitely stay here again next time we visit Ha Noi!